CUSTOMER SERVICE ASSOCIATE

Branch: Rays Credit
Job Type: CredtService
Location: Riverside, CA
Job Posting Date: October 1, 2023

Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all incoming calls and emails and fielding customer questions. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and a track record of working well with others in a team environment.

Duties and Responsibilities

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Redirect customers to appropriate teams and/or departments as needed
  • Help the sales team generate leads, identify potential leads and forward them to sales reps
  • Check voicemail inboxes and return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow-up with callers on question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines always
  • Perform each duty above with our customer's satisfaction as the number one priority

Requirements and Qualifications

  • High school diploma or equivalent required
  • Customer service experience is a plus
  • Familiarity with CRM systems is preferred
  • Excellent interpersonal communication skills, both verbal and written
  • Fantastic phone skills, i.e. well-spoken, excellent active listening skills
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Organized
  • Outgoing, friendly, compassionate personality
  • Ability to meet and/or exceed both call and sales assist quotas